We want you to love every sip. If something’s not right, we’ll make it right.

*   Process: Email us at info@bwbprime.com with your order number and photos (if applicable). We’ll respond within 48 hours.

*   Refunds: If your product arrives damaged or incorrect, contact us within 7 days of receipt. We’ll issue a refund or replacement.

*   Returns: Due to the nature of our products, we do not accept returns on opened items. Unopened items may be returned within 14 days of delivery.